FAQ

PC points FAQs

general questions

how do I earn PC points?

PC points are earned in many different ways. to see all of the ways you can earn PC points. Once you have accumulated 20,000 PC points you can start redeeming.

what is the value of a PC point?

20,000 PC points is equal to $20.00 in rewards. PC points can be redeemed with a minimum of 20,000 PC points. to find more information on redeeming PC points.

what can I use my PC points for?

Once you have a minimum of 20,000 PC points, you can redeem your PC points for hundreds of in-store home and living rewards and  free groceries at participating stores where President’s Choice products are sold. You can also connect online to donate your PC points to the President’s Choice Children’s Charity.

how do I redeem?

You can redeem with a minimum of 20,000 PC points. You can redeem at any time for groceries or other in-store rewards at the check-out of participating stores.

do PC points have an expiry date?

No, as long as your account is in good standing, you can let your PC points accumulate in your PC points account for as long as you want, until you decide to redeem them.

how can I check my PC points balance?

to find out how!

when will my PC points transactions appear on my statement?

PC points earned using your President’s Choice Financial® MasterCard® will be posted to your PC points statement within 3 business days from the date the transactions are posted to your President’s Choice Financial MasterCard account. PC points earned or redeemed using your President’s Choice Financial bank card (not available in Quebec) will take 3 to 5 business days to appear on your PC points statement.

for joint accounts, which account holder earns the PC points?

For most President’s Choice Financial accounts that are jointly held, all PC points earned are awarded to the primary account holder’s PC points account.

For the no fee bank account only (not available in Quebec), the primary and secondary cardholders each have their own separate PC points account which is tied to their individual bank card. PC points earned by the secondary cardholder (when they use their bank card to pay for purchases at participating stores) are awarded to their own PC points account.

You can only access and redeem PC points from your own PC points account.

I forgot my password, what do I do?

No problem, simply go to the forgot password page section at www.pcpoints.ca or www.pcfinance.ca (Quebec residents). Enter your card number and you will be provided with your hint question. Simply answer the question and click on the Get My Password icon and your password will be provided for you. If you are still having difficulties obtaining your password, please contact PC points customer service at 1-866-PC POINTS (727-6468).

how do I change my language preference?

Upon registration you will be asked your language preference. Your language preference lets us know whether you prefer to receive PC points correspondence in English or French. Each time you sign-in you will have the option to change your language preference.

are all rewards available across Canada?

In-store rewards are available nationally in Canada at participating stores where President’s Choice products are sold, however, merchandise selection varies by store.

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donating your PC points

what is the President's Choice Children's Charity?

The President's Choice Children's Charity is dedicated to helping children who are physically or developmentally challenged. Families who have children with disabilities like spina bifida, cerebral palsy, muscular dystrophy, to name a few, need help. The aim is to remove some of the obstacles that make everyday living extremely difficult and to provide these young people with a renewed sense of dignity, independence and freedom. It also includes something as basic as good nutrition. The President’s Choice Children’s Charity funds “Breakfast for Learning”, helping to ensure that children in Canada attend school well nourished and ready to learn. In Quebec, Breakfast For Learning will distribute these funds through their partner, le Club des Petits Déjeuners du Québec (Quebec Breakfast Club), and in Newfoundland and Labrador through their partner Kids Eat Smart.

*Charity Registration #86842 1546 RR0001

how can I donate to the President's Choice Children's Charity?

You can donate your PC points online in increments of 20,000 PC points.

Or you can send a monetary donation to:
President’s Choice Children’s Charity
1 President's Choice Circle
Brampton, ON  L6Y 5S5

how can I find out more about the President's Choice Children's Charity?

or visit the to find out more.
Or simply call 905-459-2500, toll free (877) 525-4762 or send an e-mail to pccharity@loblaw.ca for more information.

what if I donate my PC points and then change my mind at a later time and want them returned?

When you donate your PC points towards the President's Choice Children's Charity, the donation is not refundable. Your donation will make an important contribution to assisting thousands of families who need help.

how will I know that the President's Choice Children's Charity received my donation of PC points?

You will receive a confirmation e-mail recognizing your donation when you redeem online. You will also receive a letter in the mail, within 7-14 days after you donate your PC points, which will be sent to you on behalf of the President's Choice Children's Charity, thanking you for your donation. Your donation will also appear on your PC points statement, however it will be listed as a redemption and not a donation.

will I receive a tax receipt for the donation of my PC points?

You will not receive a tax receipt when you donate your PC points towards the President's Choice Children's Charity. Tax receipts will only be issued when you make a cash donation to the charity.

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grocery rewards and in-store rewards

how do I redeem my PC points for free groceries?

With a minimum of 20,000 PC points, you are eligible to redeem your PC points for grocery rewards and just about anything else at participating stores across Canada. Just redeem in increments of 10,000 PC points thereafter right at the checkout.

For example:

If you have 37,000 PC points you are eligible to redeem your PC points for $30 in free grocery rewards (20,000 PC points minimum redemption, plus an increment of 10,000 PC points). The remaining 7,000 points will remain in your PC points account until you reach the 20,000 PC points redemption level again.

are there limitations on what I can do with my PC points?

You can use your PC points to pay for groceries and just about anything else at the check-out at participating stores. Redeem for your complete purchase or to pay for a portion of your purchase. PC points may not be redeemed against the purchase of tobacco, lottery tickets, alcohol, prescription medication, milk in Quebec, or any other products or services prohibited by law or as we determine from time to time.

are there any restrictions on where I can redeem my PC points in-store?

You can redeem your PC points in all participating stores across Canada where President’s Choice products are sold.

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shipping details for online redemption (when available)

where does PC points deliver to?

We will arrange delivery of your reward to almost anywhere in Canada (shipment outside Canada is not available).

what is the cost of delivery?

Delivery is free and included in your reward.

when will my order be delivered?

We expect that all online reward orders will normally arrive within 7-14 days unless otherwise stated.

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technical issues

my computer screen does not display an entire page. I have to use the bottom scroll bar to view all the information. How can I reduce the scrolling?

The scrolling results from a combination of your display settings and your font settings. The President’s Choice Financial web site has been optimized for a display setting of 800 by 600 pixels. Please consult the help menu of your operating system and browser to determine how to adjust the display and font size so as to avoid scrolling.

what is encryption and why do I need it?

Encryption refers to the practice of scrambling data so unauthorized parties cannot decipher it. It is important that your confidential information remain secure as it is passed between your computer and the issuer's server. To ensure your information is as secure as possible, we require that your browser use 128-bit encryption. This is the most secure browser technology currently available.

what is my browser cache and why should I clear it?

Caching refers to your browser's ability to store visited web pages on your hard drive. Caching is helpful because it allows a page to be accessed from your hard drive instead of from an Internet source. This can help you access pages more quickly. However, if your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. It is important to periodically clear your browser's cache so your browser can retrieve an updated version of a page. It is especially important to clear your cache if you have received an error message and are trying to correct the error. See your browser's help menu for more information on performing this function.

is the site secure for credit cards?

The PC points site uses 128-bit security encryption (the highest standard available) to send and receive any credit card information for your orders.

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®PC, Presidentís Choice, PC Financial, Presidentís Choice Financial and Fresh Financial Thinking are registered trademarks of Loblaws Inc. Trademarks used under licence.
®Interac is a registered trademark of Interac Inc. CIBC a licensee of the mark.
®/™MasterCard and the MasterCard Brand Mark are registered trademarks and PayPass is a trademark of MasterCard International Incorporated. President’s Choice Bank a licensee of the marks. All other trademarks are property of their respective owners.
PC points program is provided by Presidentís Choice Services Inc.
Presidentís Choice Financial MasterCard is provided by Presidentís Choice Bank.
Presidentís Choice Financial personal banking services are provided by the direct banking division of CIBC.
PC Financial insurance products are distributed by PC Financial Insurance Agency Inc. and are underwritten by licensed insurance providers.

Presidentís Choice Financial personal banking services are not currently available in Quebec.

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